1. General conditions
1.1 The supplier of services and goods for members and the public to support the activities of the civic initiative is the civic association: Central European Information and Communication Technology Institute.
1.2 The Buyer is any natural or legal person who in any way contacts the Seller with the intention of purchasing the goods offered by the Seller.
1.3 The buyer is also any natural or legal person who in any way contacts the seller with a request that the seller procures goods that is not included in the offer, with the intention of purchasing these goods.
1.4 By using the seller's website (or online store) and confirming the order, the buyer agrees to these Terms and Conditions.
1.5 These Business Terms and Conditions are valid until new Business Terms and Conditions are issued.
2. Ordering goods
2.1 The buyer can order the goods as follows:
a) via the seller's website, in person or by telephone.
2.2 By sending the order, the buyer undertakes to take over the ordered goods and pay the agreed price for the goods.
2.3 The seller will confirm the sent order by e-mail within 24 hours and at the same time notify the buyer of the availability and delivery date of the goods. All confirmed orders are binding!
2.4 The seller undertakes to deliver the correct type and quantity of goods at the agreed price according to the order.
2.5 Cancellation of the order is possible on the part of the buyer within 14 days of ordering the goods without giving a reason, with the exception of color shades of colors, which were after confirmation of the order to the buyer made according to the requirements of the buyer. The buyer can cancel the order by phone or e-mail. After verifying that the conditions for canceling the order have been met, the seller will confirm the cancellation of the order to the buyer by e-mail or telephone. If the amount for the ordered goods has already been paid, the seller will send the money back to the buyer's bank account or deliver it in another way that they agree.
2.6 The seller has the right to cancel the order if it is not possible to secure the ordered goods. In such a case, he will immediately return the paid amount to the buyer in full, or offer him replacement goods or another solution, if the buyer agrees. The seller also has the right to cancel the order if he is unable to contact the buyer (incorrectly stated or unlisted contact details, unavailability,…).
3.1 The seller is a VAT payer.
3.2 To the basic price of the order is added the price for the transport of goods according to which method of delivery the buyer chooses. The price is derived from the total weight of the ordered goods and the current rate is usually visible directly in the order, respectively. the price is calculated by the seller and this price is announced by the buyer before the order is placed. Packaging is included in the price of transport.
4.1 The buyer can pay for the goods by cash on delivery or by transfer to the seller's account on the basis of an advance invoice. Based on the sent order, the seller will issue an advance invoice, which will be sent together by e-mail. The buyer can make this payment as follows:
a) a transfer order from his account,
b) direct cash deposit to the seller's account,
c) by payment at Slovenská pošta
d) payment by card or cash at our plant
e) payment by card or internet banking on the e-shop website
4.2 Payment is only possible in EUR.
4.3 The seller sends the tax document (invoice) to the buyer by e-mail after delivery of the goods.
5. Delivery conditions
5.1 The delivery time for the goods offered by the seller is in most cases within 5 working days from the confirmation of the order, the maximum delivery time is 20 working days or may be extended in agreement with the buyer. The seller will inform the buyer by phone about the delivery time and delivery date when confirming the order. If the announced extended delivery period does not suit the buyer, he has the opportunity to cancel the order in accordance with point 2.5 of these Business Conditions.
5.3 The goods will be shipped immediately after confirmation of the order and after meeting all the conditions for removal from storage.
5.4. Before the goods are delivered, we will contact the customer by email or telephone one day in advance.
6. Delivery of goods
6.1 The seller ensures the transport of goods in a way that the buyer chooses (according to the options, which vary according to the type of goods) from the options offered in the order:
a) courier service,
b) own transport,
c) transport by the producer of the goods,
d) transport by the seller's contractual partner.
6.2 The place of collection is determined on the basis of the buyer's order. Delivery of the goods to the designated place is considered to be the fulfillment of the delivery.
6.3 The goods are adequately packed and secured. The buyer is obliged to check the integrity of the shipment upon receipt of the goods.
6.4 The seller will deliver a delivery note together with the goods. The seller will also deliver the operating instructions and warranty card together with the goods if the nature of the goods so requires.
6.5 The seller is responsible for the goods only after they have been taken over by the buyer. The goods are considered to have been taken over by the buyer from the time when the buyer confirms the receipt of the goods in writing.
6.6 The seller is not responsible for delayed delivery of the ordered goods to the buyer caused by the carrier. The carrier is fully responsible for damage to the shipment caused by the carrier. Such cases are solved by the seller by delivering new goods to the buyer after paying all damages to the carrier.
6.7 In case of greater interest, it may happen that we have a shortage of goods and so we can deliver the goods you ordered in several packages, while you pay postage and packaging as one package.
7. Withdrawal from a completed order
7.1 In accordance with the law, the buyer is entitled to withdraw from the processed order without giving a reason (according to the law "from the purchase contract", if the buyer has already taken over the goods) within 14 days from the day of taking over the goods, except for color shades. .
7.2 The goods to be returned must be :,
b) complete (including accessories, documentation,…),
c) including the attached proof of purchase.
7.3 If the buyer decides to return the goods in accordance with point 7.1 of these Terms and Conditions, he is obliged to:
a) contact the seller in writing with a request to withdraw from the processed order, state the order number (variable symbol), date of purchase and your account number for refunds,
b) send the goods back to the seller's address - it is recommended to send the goods by registered mail, insured and use appropriate packaging so that the original packaging and the goods themselves are not described, glued or otherwise damaged (the seller is not liable for any loss or damage to the goods during transport) ,
(c) cover the costs related to the return of the goods (postage, insurance,…).
7.4 After fulfilling the conditions according to points 7.1 to 7.3 of these Business Conditions and upon receipt of the returned goods, the seller is obliged to:
a) take back the goods,
b) return to the buyer within 14 days from the date of withdrawal from the completed order the full price paid for the goods, except for the shipping fee.
7.5 In the event of non-compliance with any of the conditions under points 7.1 to 7.3 of these Terms and Conditions, the seller will not accept withdrawal from the processed order and the goods will be returned at the expense of the buyer.
7.6. Withdrawal from a completed order is not possible for customized products whose properties have been made or changed according to the buyer's request.
8. Warranties and claims
8.1 The handling of complaints is governed by the warranty conditions of the specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.
8.2 The warranty period for all goods offered in the seller's online store is 24 months, except for goods whose features do not allow such a warranty and this information is stated on the product packaging. Proof of purchase (attached invoice) is always sufficient to exercise the rights arising from liability for defects (complaint). Submission of proof of purchase for the purposes of the complaint is sufficient even if the warranty card was issued, but the customer lost it.
8.3 The warranty does not cover normal wear and tear of the item (or parts thereof) caused by use.
8.4 The buyer is obliged to deliver the claimed goods clean, mechanically undamaged, with a copy of the invoice, delivery note. The buyer is obliged to send a description of the defect together with the goods.
8.5 COMPLAINT PROCEDURE:
8.5.1. Inform us as soon as possible by email or in writing (or by telephone) about a product error.
8.5.2. Send the product back to the address of the seller in undamaged in the original packaging.
8.5.3. The buyer insures and returns the claimed consignment at his own name and expense. In the case of an outstanding receivable, the supplier reserves the right to exercise a lien in accordance with the provisions of Section 151 of the Civil Code, which will be settled and dispatched immediately after the receivable has been paid.
8.6 CONSUMER COMPLAINTS AND INITIATIVES:
8.6.1. Complaints and suggestions must be sent by e-mail to our address firstname.lastname@example.org, or in writing to the address of our registered office above.
8.6.2. We try to resolve delivered complaints and suggestions immediately, in very complicated cases the maximum time for resolution is 30 days.
9. Alternative dispute resolution
9.1. The consumer has the right to seek redress from the seller if he is not satisfied with the way in which the seller has handled his complaint or if he considers that the seller has infringed his rights. The consumer has the right to submit a request for the resolution of an alternative dispute resolution (hereinafter "proposal") to the ADR entity if the seller has responded to the request in the negative or has not replied within 30 days from the date of its dispatch.
9.2. The proposal is submitted by the consumer to the relevant subject of alternative dispute resolution, which he chooses from the list given on the website of the Ministry of Economy of the Slovak Republic - http://www.mhsr.sk.
10. Protection of personal data
10.1 All personal data provided by the customer within the order of goods or customer registration through the online store are collected, processed and stored in accordance with Act no. 122/2013 Coll. on the protection of personal data (hereinafter "ZOOÚ"). The provision of personal data occurs when sending an order or registering a customer account, to the extent of the data specified in the order form or in the registration form.
10.2 By sending the order, resp. by concluding a purchase contract, the customer in accordance with Act. no. 122/2013 Coll. consent to the seller to process, collect and store his personal data for the purpose of concluding the purchase contract, order processing and related communication with the customer, but also after successful processing of the order for contract performance and record keeping (eg handling complaints, accounting and pod.), until his written disagreement with this processing. Personal data is processed in the range of: name, surname, address, telephone, e-mail. The customer has the right to access their personal data, the right to correct them, including other legal rights to this data. The Seller does not provide, disclose or make available the personal data of customers to any other person, except for applicable tax legislation (invoicing) and companies providing transportation of goods to which personal customer data is transferred to the minimum extent necessary for the delivery of goods.
10.3 The Seller does not provide, disclose or disclose personal data of customers to any other person, except: acts required by invoicing goods and services (hereinafter referred to as accounting and tax laws), and companies providing transportation of goods to whom personal data are transferred to the minimum extent necessary for delivery of goods.
Consent to the processing of personal data and the sending of business information is granted for an indefinite period and can be revoked at any time free of charge by explicit and certain expression in writing addressed to the seller, by mail, telephone or electronic e-mail email@example.com. Withdrawal of consent to the processing of personal data will also cancel customer registration.
According to Act. no. 122/2013 Coll. in relation to the processing of personal data, in particular the following rights:
Upon written request, the customer has the right to request from the seller:
a) confirmation of whether or not personal data about him are processed,
b) in a generally comprehensible form, information on the processing of personal data in the information system to the extent pursuant to § 15 par. 1 letter (a) to (e), second to sixth points; when issuing a decision pursuant to paragraph 5, the person concerned shall be entitled to acquaint himself with the procedure for processing and evaluating operations,
c) in a generally comprehensible form, precise information on the source from which he obtained his personal data for processing,
d) in a generally comprehensible form, a list of his personal data which are the subject of processing,
e) correction or destruction of their incorrect, incomplete or out-of-date personal data which are the subject of processing,
(f) the destruction of his personal data whose purpose of processing has ended; if official documents containing personal data are processed, it may request their return,
g) liquidation of his personal data, which are the subject of processing, if there has been a violation of the law,
(h) the blocking of his personal data by reason of the withdrawal of the consent before its expiry, if the controller processes the personal data with the consent of the data subject.
The customer has the right to object to the seller on the basis of a written request against:
a) the processing of his personal data which he assumes are or will be processed for the purposes of direct marketing without his consent, and request their destruction,
b) the use of personal data specified in § 10 par. 3 letter (d) for the purposes of direct marketing by post; or
c) the provision of personal data specified in § 10 par. 3 letter (d) for direct marketing purposes.
11. Final information
11.1 Supervision over the provision of services is performed by the Slovak Trade Inspection Authority (SOI)
SOI Inspectorate for the Bratislava Region
Prievozská 32, P.O. Box 5,820 07 Bratislava 27
Department of Technical Product Inspection and Consumer Protection
11.2 These general terms and conditions and all purchase contracts concluded on their basis are governed by the laws in force in the Slovak Republic.
11.3 These conditions are valid from 1.4.2022 and are valid until new business conditions are issued. At the same time, all previous business and delivery conditions are canceled.
11.4 The Seller reserves the right to change these general terms and conditions of business and delivery at any time, if required by a change in business policy or laws, even without the consent of the buyer. In this case, the buyer will be informed of the changes immediately.